Santa's Symphony FAQs

  • Where is the event?

    Santa’s Symphony is in Burswood Park, in the parkland between Optus Stadium and Crown Perth.

  • What time do gates open?

    Gates open at 4pm.

  • What time do gates close?

    Gates will close at 10pm.

  • What’s the best way to get there?

    There is limited parking on Burswood Peninsula, so we recommend alternative ways of getting to the event. Catch the train, ride your bike along the river, get the bus to Great Eastern Hwy and walk up Camfield Drive or catch an Uber to the drop off zone. For more specific details on how to get to the Park itself, click here 

  • Can I catch public transport to the event?

    We highly recommend catching the train if possible - in spite of the Armadale/Thornlie line closures, trains will be operating between Perth and Victoria Park stations, including Stadium Station, on weekends (and major event days and public holidays). It's a 5-10 minute stroll from Stadium Station to the event.

    Buses from other metro areas will get you to the front of the Park, along Great Eastern Hwy. Wander north along Camfield Drive or Bolton Ave to get to the event. Please use the Journey Planner to plan your travel arrangements.

  • Will road closures be in place?

    No roads on the peninsula will be closed, but Roger Mackay Drive and Camfield Drive will be managed to allow pedestrians to cross those roads safely. Please obey traffic controllers and signage, and drive slowly through the area.

    Anyone pulling up illegally along Camfield Drive or Roger Mackay Drive will be asked to move on to ensure the traffic continues to flow. Please only park in designated bays.

  • Is there parking available?

    While we recommend NOT driving, early birds may be able to find a parking spot in P6 or P8, located either side of Crown Perth. Please park in a dedicated bay only. There will be a dedicated drop off zone available on Camfield Drive (northbound only).

  • Is there ACROD parking available?

    There will be limited ACROD parking available. To ensure we have a spot for you, please book a ticket to receive the appropriate information. Please note, if you book an ACROD ticket, you MUST have your permit displayed on the dash in order to access parking. If you do not book in advance, utilise the drop off zone for guests instead.

  • Can we get dropped off and picked up?

    The designated zone for drop-offs and pick-ups area is Camfield Drive (northbound only). This option is for those guests who have difficulty walking distances or who wish to consume alcohol.

  • Can I ride my bike to the event?

    We’d love you to ride your bike to the event! Bike racks will be located INSIDE both entries to the event. Please note that you will need to BYO lock, and leave it at your own risk. We take all care, but no responsibility. All bikes must be removed by 10pm so the racks can be disassembled.

  • Do I need a ticket?

    You do not need a ticket to access general admission. However, ticket holders will get priority entry on the day. Tickets can be obtained here. Those patrons requiring accessible access (either ACROD or Auslan) should reserve tickets to ensure they can be appropriately catered for.

  • Are there accessible tickets?

    If you require accommodations to attend the event, please reserve the appropriate tickets for you and your guests here.

    This includes those with mobility and hearing difficulties. Guests with mobility issues can also apply for an ACROD parking ticket via this process, but must have an ACROD pass displayed in their vehicle to access the parking area.

  • Will the event proceed in wet weather?

    Yes, the event will proceed, regardless of the weather. This would only change if safety for patrons or artists became an issue. Please dress appropriately.

  • I lost something at the event. What can I do?

    If you have misplaced an item at the event, it may have been handed in. Please email or phone 08 9361 4475 during business hours to check.

  • I found something at the event. Where do I take it?

    If you have found something of value at the event, please hand it in to the Information Booth and we will do our best to reunite it with its owner.

  • Can I bring chairs?

    We prefer you to bring rugs and low chairs, but appreciate that not everyone is able to be seated like that. If you do bring high-back chairs, please be mindful of where you sit to avoid blocking the view of those behind you.

  • Will AUSLAN interpreters be provided?

    AUSLAN interpreters will be available for those guests with hearing difficulties. Please ensure you book tickets here to ensure we can cater for you.

  • Can I bring my dog?

    Service animals are welcome, but please leave your pets at home.

  • Can I bring my own food?

    You are welcome to bring your own food, although there will be plenty of food options on site for your convenience. We also encourage you to avoid single use plastics, and pack out what you pack in.

  • Will there be food and drink available to purchase?

    Yes, a wide range of food and beverage options will be available throughout the site to purchase.

  • Can I pay with cash?

    Individual vendors may permit cash or contactless payment.

  • Are cloaking facilities available?

    Cloaking facilities will not be available. Please confirm you have not brought anything with you that is prohibited.

  • Is there shade available?

    There is limited shade available on the event site. Please bring a hat and sunscreen.

  • Can I bring a stroller?

    Prams, strollers, beach trolleys will be permitted at the event site. Please be mindful of where you sit to avoid blocking the view of those behind you.

  • Will there be first aid on site?

    Medical crews will be present to attend to any problems, no matter how big or small. First aid stations will be located at various locations, along with a floating crew. Water refill stations and sunscreen will also be available at each first aid location.

  • Can I bring my own alcohol?

    As the event site is fully licensed, you CANNOT bring your own alcohol. Bags will be checked on entry, and alcohol confiscated before entry. A licenced bar will be located to the left of the stage.

  • Is there anything I cannot bring to the event?

    Please leave your BYO alcohol, pets and umbrellas at home, along with anything else that may interfere with other’s enjoyment of the event.

  • Can unaccompanied minors attend?

    As a licenced event, all patrons under 18 need to be accompanied by a responsible adult. A responsible adult is a parent, carer or legal guardian aged 25 years and above. A responsible adult may accompany a maximum of four (4) patrons aged 17 or under. Any additional patrons aged 17 or under will not be allowed into the event without another accompanying responsible adult.

  • What kids activities are available?

    There are many activities available to keep kids (big and small) entertained before the main show. These include: giant bubbles, petting zoo, lawn games, and air brush tattoos among others. All of these activities are free to enjoy.

    In addition, there will be market stalls and food trucks for exploring.

  • Are the activities free to participate?

    All activities are FREE to enjoy, other than food for the animals (cash). However, you are welcome to enjoy the petting zoo without feeding them if you wish.

  • Can I smoke at the event?

    The event is smoke free (cigarettes, cigars, vapes). If you do need to smoke, you will need to leave the site and stand at least 10m from the exit, and away from other guests. Please ensure you dispose of your cigarette butt responsibly before returning to the event.

  • Will there be photographers on site?

    Burswood Park Board will be contracting professional photographers and drone operators to take images of the event. By entering this event site you agree to being filmed or photographed as members of the audience which may be used for marketing or promotional purposes. They will also be roaming the event to take posed photos – you may choose to decline for your photo to be taken.

  • Will Santa be there?

    As usual, Santa will be visiting us in the Park, along with his helper, Selfie Elfie, who will be on hand if you would like them to take a group photo using your phone. There is no charge for this service.

  • What is happening and when?

    The final schedule for the day is to be confirmed. Keep an eye on Facebook for more information closer to the event.

  • Will I be able to refill my water bottle?

    Water refill stations will be available near the first aid stations.

  • Why was the event scheduled so early in December?

    We understand that scheduling our event on the 2nd of December might seem early, but it's important to note that events on the Burswood Peninsula are becoming more frequent. To ensure that our event doesn't overlap with other major happenings in the area, our date options are somewhat limited. Given that Optus Stadium will be occupied with the Summer of Cricket on the weekend of 16/17 December, and our main performers were already committed for the 9/10 December, the 2nd of December was the most suitable date available for our event.